Limited Editions

Limited Editions, located at 53 West Street, Storrington, West Sussex RH20 4DZ is committed to safeguarding and preserving the privacy of all visitors.

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This Privacy Policy explains what happens to any personal data you provide, or we may collect from you whilst you visit our site and how we use cookies on this website.

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If you have any questions regarding your personal data, please telephone Limited Editions on 01903 744270 or email gdpr@limitededitionscom.co.uk.  Written requests should be sent to Anthony Truman, Director at the address above.

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Limited Editions may change this Policy from time to time by updating this page, so you should check it from time to time to ensure you are happy with any changes.  This policy is effective 1st May 2018.

 

 

Information we may collect

 

In the course of maintaining our website, we may collect and process the following data:

 

* Information regarding your use of our site, including details of your visits, such as pages viewed and the resources you access.  Such information includes traffic data, location data and other communication data.

 

* Information you provide voluntarily.  For example, when you register for information or make an enquiry.

 

* Information you provide when you communicate with us by any means.

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In the course of conducting our business with you, we gather and use certain information about individuals.  These may include clients, suppliers, business contacts, employees and other people with whom we have a relationship or may need to contact in the course of conducting our business with you.  This information may include:

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• Names, addresses, telephone numbers and email addresses

• Drawings, images, plans, surveys and design dimensions

• Property information to facilitate deliveries

• Materials, furniture, accessories and routes used for delivery and installation

• Client preferences, e.g. types of product/services required

• Associated financial records

 

We store data for the statutory minimum periods required by law.

 

We receive, collect and store any information you enter on our website or provide us in any other way.  We may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

 

How we collect information

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When you make an enquiry via our website or as part of our sales process, we collect the personal information you provide, e.g. your name, address, email address and telephone number. 

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We collect data obtained at the point of any enquiry either online or in person and only with your expressed agreement.  This can be a verbal, but documented, agreement if we take the information in person.  If we collect personal data online, you will have to acknowledge and agree we can hold and process your details in the manner specified.

We will only use your personal information for the specific reasons stated above.

 

 

Why do we collect such personal information?

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We use your personal information to supply you with quotations, designs and other services you have requested.  We also use these details to understand your needs and how we can continually improve the services we provide. 

 

We do not market to you and never share your data with others to use for their marketing communications. 

 

We collect personal and non-personal information only for the following purposes:

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1. To communicate with you with respect to your enquiry

2. To communicate with you as regards making appointments and discussing your project

3. To share project-related information with you

4. To send you pdf files, emails, digital attachments and images

5. To create aggregated statistical data and other aggregated and/or inferred non-personal information that we may use to provide and improve our respective services 

6. To comply with any applicable laws and regulations.

 

We keep your contact information and details of your project on file so we can continue to offer you assistance and after-care in the future, unless you ask us not to.

 

 

How we store, use, share and disclose site visitors' personal information

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Limited Editions is committed to ensuring all personal data is stored securely.  We do not share your personal data with third parties without first seeking your permission.  Subject to receiving your permission, we may share the following information with third parties, such as contractors and suppliers:-

 

1. First name

2. Last name

3. Company

4. Postal address and postcode

5. Digital copies of your interior design/project plans

To prevent unauthorised access or disclosure, we adhere to appropriate physical, electronic and managerial procedures to safeguard and secure any information we collect online.  Paper documentation is securely stored in locked facilities accessible by management only.

 

We acknowledge our obligation to comply with GDPR and have the necessary control measures in place. 

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How we communicate with our site visitors

 

We may contact you to discuss your project, deliveries, resolve a dispute, collect fees or monies owed or to send important updates about Limited Editions, or as otherwise necessary to enforce our User Agreement, applicable national laws, and any agreement we may have with you.  For these purposes we may contact you via email, telephone, text messages, or postal mail.

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Use of Cookies

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A cookie is a small file stored on a user’s computer, usually used track their movements and actions on a website.  Cookies provide information about the computer a visitor uses.  

Cookies contain a small amount of data about a website and the user.  They help provide a personalised experience for the user upon return trips.  Both the web server or user’s computer can access cookies.

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Where appropriate, we may use cookies to gather information about your computer to assist us with improvements to our website.  For example, by enabling us to monitor those pages you find useful and those you do not.  

 

Our cookies help us to:

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• Make our website work as you would expect

• Remember your settings during and between visits

• Improve the speed/security of the site

• Personalise our site to you to help you find what you need

• Continuously improve our website for your convenience

 

We may use the cookie to gather information about your general internet use.  Such cookies are downloaded to your computer and stored on the computer’s hard drive. 

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A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.  It is statistical data that does not identify any personal details whatsoever.

 

You can choose to accept or decline cookies.

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Granting us permission to use Cookies

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Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies.  This may, however, prevent you from taking full advantage of the website.

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If the settings on your software you are using to view this website (your browser) accept cookies, we consider this and your continued use of our website an indication of your

permission to proceed. 

 

Should you wish to remove or not use cookies from our site you can learn how to do this below, but if you do so, our site may not work as you might expect.

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Analytics cookies

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We use cookies to compile anonymous visitor statistics, such as how many people have visited our website, the technology they use (e.g. Mac or Windows - which helps to identify when our site is not working as it should for particular technologies), how long they spend on the site, pages they visit etc.  This aids the continuous improvement of our website and tells us, on an anonymous basis, how people reached our site (e.g. from a search engine) and whether they have visited before.

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Examples of cookies our website may use include:

 

Cookie name                                                          Life span                                   Purpose

svSession                                                                  Permanent                              Creates activities and BI

hs                                                                                 Session                                      Security

incap_ses_${Proxy-ID}_${Site-ID}                    Session                                      Security

incap_visid_${Proxy-ID}_${Site-ID}                Session                                      Security

nlbi_{ID}                                                                    Persistent cookie               Security

XSRF-TOKEN                                                             Persistent cookie                Security

smSession                                                                 Two weeks                        Identify logged in site members

 

Note:

 

Third-party or ecommerce apps may use cookies not listed in the above table.  For example, videos embedded in our pages may use a cookie to gather anonymous statistics on how you arrived there and any videos viewed.

 

Google Analytics, the Google service. which measures the effectiveness and efficiency of the website, also stores cookies.

 

Enabling these cookies is not essential for the website to work but will provide you with a better browsing experience.

 

You can use Chrome's built-in cookie view to check which cookies these platforms use.  Click Secure next to the URL bar, then click cookies.  Be sure to view your site in incognito mode, so your browser does not detect your own cookies also.

 

You can adjust the settings on your computer to decline any cookies if you wish.  You can do this within the “settings” section of your computer.  For more information please read the advice at AboutCookies.org.

 

 

Use of Your Information

 

We use the personal information you provide to supply you with quotations, designs and other services you have requested from us.  We also use these details to understand our clients and how we can continually improve our services and products. 

 

We may pass on your data to our subcontractors so they can carry out services you have requested, such as the delivery of your products.  We never share your data for others to use for their marketing communications. 

 

We may also use your information for one or more of the following purposes:

 

• To provide information you request from us relating to our products or services.

 

• To provide additional information relating to other products that may be of interest to you, but only if you have provided consent to receive such information from us.

 

• To inform you of any changes to our website, services or goods and products.

 

 

Storing Your Personal Data

 

In operating our website, we may need to transfer data we have collected from you to locations outside of the European Union for processing and storing.  By providing us with your personal data, you agree to this transfer, storing and processing.  We do our utmost to ensure we take all reasonable steps to ensure your data is stored securely.

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Our website and servers use RapidSSL SSLCertificates to offer secure communications by encrypting all data to and from the site and storage on our servers.  RapidSSL has checked and verified the site's registered domain name.  No one can read or access data transmitted.

 

However, the transmission of information via the internet is not totally secure, so such information could be intercepted.  As we cannot guarantee the security of data you choose to send us electronically, sending such information is entirely at your own risk.

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How long we keep your data

 

Limited Editions stores data for a period of time to allow provision of support following completion of your project.  We record and store all purchases, installations and works completed against a client’s record for as long as required to fulfil projects and contracts.  will We delete personal data for clients not purchasing items after five years.

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Disclosing Your Information

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We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

 

* In the event that we sell any or all of our business to the buyer.

 

* Where we are legally required by law to disclose your personal information.

 

* To further fraud protection and reduce the risk of fraud.

 

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Your Rights

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The GDPR is underpinned by eight important principles. These include:

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• The right to be informed through this Privacy Statement

• The right of access to the data that is held on you

• The right to rectification of any information held

• The right to erasure of any information held

• The right to restrict processing through the preferences set up on

• The right to data portability - this allows clients to request the information collected in a usable format free of charge

• The right to object

• The right not to be subject to automated decision-making including profiling

 

 

Third Party Links

 

Occasionally we may include links to third parties on this website.  Where we provide a link it does not mean we endorse or approve that site’s policy towards visitor privacy.  You should review their privacy policy before sending them any personal data.

 

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Access to Information

 

In accordance with the Data Protection Act 1998 you have the right to access any information we hold relating to you.  

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Change of details

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We endeavour to ensure all personal data held in relation to an individual is as up to date and accurate as possible.  Please notify gdpr@limitededitionscom.co.uk of any significant changes to important information, such as contact details, we hold for you.

 

 

Withdrawal of consent

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If you no longer want us to process your data, please email gdpr@limitededitionscom.co.uk or send a letter to Limited Editions, 53 West Street, Storrington, West Sussex RH20 4DZ.

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